Introduction

When you browse our website, we use cookies to ensure a seamless user experience across all the functions you access. The contents of this page are meant to explain to you in clear terms what cookies mean and how we use them on our site.

Cookies are necessary for our website to perform its functions normally. We use them in different contexts, as some are meant to manage your session and ensure that you transition smoothly between pages when logged in with your browser kept active while others are more persistent and linger on your device for a longer period.

We give you the option to opt out of cookies in order to let you control your privacy. However, we do recommend that for a good user experience on our website.

What are Cookies.

Cookies are small text files placed on your computer, mobile device, or other web-enabled devices when you access our websites or apps. They help us "remember" your actions or preferences over time and may hold data essential for the functionality or performance of our websites. Ecobank uses cookies downloaded to your computer to improve your experience.

There are several types of cookies:

• Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
• Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
• First-party cookies are set by the site you are visiting.
• Third-party cookies are set by a third-party site separate from the site you are visiting.

This page describes what information cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. Note however that disabling cookies and preventing their storage may downgrade or 'break' certain elements of Ecobank’s functionality, possibly compromising the seamless user experience we seek to offer you through the use of these cookies.

How We Use Cookies

We use cookies for a variety of reasons (which are detailed below). Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to our site. It is advisable to keep all cookies enabled unless you are certain that you do not require them. This precaution ensures that any services relying on cookies can function properly.

Turn Off or Opt-Out of Cookies

You can manually disable cookies on your computer and devices, or delete existing cookies. Disabling cookies (as described in the guide on how to disable cookies in your browser) could potentially limit your browsing experience on the Ecobank website, particularly with regard to essential features like logging in to your profile and navigating webpages etc. Ecobank does not share cookie information with any other website nor do we sell this data to any third party without your consent.

What We Use Cookies For

Our website uses cookies to enhance your user experience. If you create a profile with us, we will utilize cookies for managing the signup process, general administration, and maintaining your browser session while you’re logged in. Typically, these cookies are deleted upon logout. However, in some instances, cookies may continue to store your site preferences even after you’ve logged out.

Cookies are used in the following ways on Ecobank website:

Cookie	Type	Purpose
Strictly Necessary Cookies	Core	These Cookies are essential for enabling fundamental Website features, such as ensuring secure logins. For instance, when you use your Ecobank account to sign into a website, we securely store the time of your login and a unique encrypted ID on your device as a Cookie. This Cookie enables you to navigate seamlessly across different pages of the Website without needing to sign in repeatedly.
	Technical performance	Among their various purposes, Ecobank employs these Cookies for identifying browsing challenges, enhancing technical performance and usability, estimating server requirements, ensuring the accurate presentation of the Website, and facilitating load balancing. These measures are crucial to maintain the continuous uptime and functionality of our Websites.
Functional Cookies	Enhanced Functionality and Customization	These Cookies are established by our system. If you choose not to enable these Cookies, certain services may experience limited or disrupted functionality. For instance, we integrate videos from Ecobank's YouTube channel using YouTube's privacy-enhanced mode to display content to you. Upon interacting with the YouTube video player, additional cookies may be set on your device by YouTube. Disabling Functional Cookies will result in the unavailability of these supplementary features.
Performance Cookies	Analytics	In efforts to enhance the functionality and optimize the performance of our websites and products, Ecobank utilizes Cookies. These Cookies, which may include session recording and replay technology, collect usage and performance data such as mouse movements, clicks, and other actions. For instance, we employ Cookies to track the count of unique visitors to a website and to generate various statistics concerning the functioning of our websites. This entails the use of Cookies both from Ecobank and from external analytics providers, who assist Ecobank in comprehending user interactions and behaviors on Ecobank's Websites.
Onsite Targeting	Marketing and Personalization Cookies	We use cookies to gain insights into your interests, such as the products you have viewed on our website. This enables us to display relevant products, services, and advertisements while you are on our site. By utilizing these cookies, we can personalize your experience across our websites.

The type of cookies listed above collect the following personal data:

• Your Device Type
• IP Address
• Your Location History
• Browser History

More Information

We recommend leaving cookies enabled to ensure optimal functionality. If you have any questions, feel free to reach out to us via using the contact form on our contact page

How to Disable Cookies on Your Browser

Steps to disable cookies on Microsoft Edge, Google Chrome, Mozilla Firefox and Opera browsers are as follows;

Disable Cookies in Microsoft Edge

• Open Edge browser
• Click on the 3-dotted 'More' link to open its Settings
• Scroll down and click on View Advanced Settings
• Again, scroll down till you see the setting for Cookies
• When here, from the 3 options, select one

The available options are:

• Block all Cookies
• Block only third-party cookies
• Don't block cookies

To disable all cookies, make sure to select the ‘Block all cookies’ option, and restart Microsoft Edge.

Disable Cookies in Chrome

• To disable Cookies on Chrome, click the Tools button > Settings. Towards the end of this page, you will see the Show Advanced Settings link
• Click on it. Under Priva
• Click on the Content Settings button. Here you can select the options you feel are best suited for you
• You can click on the images to see the larger versions

Disable Cookies in Firefox

• In Firefox, open Settings > Options > Privacy tab
• Under History, from the drop-down menu, select Use custom settings for history
• You can now select the Cookies options you want

Disable Cookies in Opera

• Open settings > Privacy & Security
• Under Cookies you will see the options to manage your Cookie settings and choose which kind of Cookies you wish to allow or disallow on your computer

For queries or concerns regarding our Cookie Policy, please do not hesitate to get in touch with us using the contact form on our contact page