This is a unique banking initiative designed to offer you convenient financial services in your neighbourhood.
To carry out transactions at an Xpress Point, you need to have an Ecobank Xpress account and have your mobile phone with you.
• Deposits and withdrawals on Xpress Account, current and savings account
• Redeem Xpress Cash e-token
• Top-up airtime
• Pay bills
• Reload Ecobank Cash Xpress (Prepaid) Card
• Send money locally and international in selected loation (Rapid Transfer, Western Union, Ria, Money Gram, Vigo, Unity Link)
You will enjoy easy banking near you, and enjoy multiple benefits:
• You will transact with someone you know and trust
• Reduced travel time and costs
• Reduced queues due to increased points of presence
• Transactions are carried out in real-time
• Longer service hours as agent outlets operate for longer hours and more days
Yes, there is a small charge per transaction for transfers, deposits, utility bill payments and cash withdrawals.
A PIN is your Personal Identification Number. It is a 6 digit number used to secure your Xpress account and authenticate every transaction, including balance enquiries.
Yes. You can change your PIN on your mobile phone as many times as you like using USSD (326#) as well as the Ecobank Mobile App.
Any customer with an Ecobank bank account.
An Ecobank Xpress Account is a special account that allows you to carry out banking transactions on your mobile – so you don’t have to visit the branch. No more paperwork!.
Yes, opening an Xpress Account is absolutely free and can be done instantly on your mobile.
Funds in your account are secured with your PIN (which should be known only to you). In the event you lose your phone, your funds are still secured. On recovery of your SIMmobile number from your network provider, you will able to access your account again.
• You will need a registered phone number in the country where you reside and enroll
• You must also be within the regulatory age set by your country to operate such an account
• Mobile phone number
• Name, Date of Birth, Gender, Address
• No physical documentation is required
• KYC validation is done electronically during the account opening process via your mobile phone
The limits are country-specific and include:
• Single deposit limit
• Total account balance limit
• Transactional limits
• Simply download the Ecobank Mobile App from Apple Store or Google Play, input your mobile number, select your country and language of choice and accept the terms and conditions
• Next, activate your profile with your debit card + PIN or Internet Banking Username + Password
• Go to the menu and select Open an Xpress Account
• You can also sign up using the USSD short code or register at an Xpress Point
• Simply download the Ecobank Mobile App from Apple Store or Google Play
• Input your mobile number, select country and language of choice and accept the terms and conditions
• Go to the menu and select Open an Xpress Account
• Via electronic funds transfers
• Via cash deposit at Xpress Points ONLY
• Cash deposit to an Xpress Account is not available at Ecobank branches
• With your mobile at an Xpress Point
• With your debit card at all ATMs
• With your One-Time-Password (OTP) Code at any Ecobank branch
Airtime purchase, Bill payments, Instant transfers, Travel ticket purchase, Stop card, View statements, MVisaMasterPass etc
No, the Xpress Account ing is free, instant and there are no monthly account maintenance charges.
You have 24-hour support from:
• Live chat with our customer support team via the Ecobank Mobile App or the Ecobank website
• Your country’s Contact Centre via phone, email or WhatsApp chat
Your mobile phone number is your Xpress account number.
Depositwithdraw on Xpress Account and CASA, Redeem e-tokens, Cash Xpress (Prepaid) Card Issuance and deposit, Remittances (Rapid Transfer, Western Union, Ria, Money Gram, Vigo, Unity Link)
• Convenient financial services within reach of where you live
• Reduced travel time, queuing time and costs
• Longer service hours as Xpress Points operate for longer hours and more days
No, there are limitations. Please click here or consult the transaction limit at the XpressPoint.
There may be slight fees. Please consult the official tariff guide pasted at the agent location, or ask the agent to show you the fee payable on his Agent app (Ecobank Xpress Point app) before you approve him to validate the transaction.
Call the Ecobank contact centre on 0700 500 00 00 with the agent name and ID, and transaction number to state your issue.
Each outlets will be branded as an Xpress Point and should have the following displayed:
• The name and the logo of Ecobank Xpress Point
• An 8 digit agent Code clearly displayed. In some location, this is a 11 digit code starting with 326.
• Agency accreditation certificate from Ecobank
• A transaction log book, duly branded with the Ecobank logo
You will receive transaction notifications generated by Ecobank to confirm that the Agent has processed the transaction successfully. You must also conduct a balance inquiry as a second level of confirming a transaction before you leave the Xpress Point.
No, the agent will have to contact the bank for this to be done.
No. please visit Xpress Point to apply. We will make the process easy for you.
Yes, you may! Click here for more information.