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Our Privacy Pledge
Your identity is one of the most valuable assets. Learn more about what you
can do to protect your identity, and what Ecobank is doing to protect it for
you.
Ecobank Privacy Policy
Our Philosophy Regarding Your Personal Financial Information
At Ecobank, we have a long history of respecting our customers’ expectation
of privacy regarding personal financial information. We value the trust you
place in us to protect your personal information. While new technologies have
dramatically changed the way information is gathered, used and stored,
preserving customer trust and the confidentiality of personal information at
Ecobank remains a core objective.
We believe it is important to make clear to our customers how information is being
used at Ecobank, the benefits such use provides, and the protections put in
place against unauthorized access and use. We respect your privacy and the
confidentiality of your personal information, and we appreciate the
opportunity to do business with you.
What We Collect
The non-public personal customer information we collect includes information
we receive from applications or other loan and account forms submitted to the
Bank and its subsidiaries.
How We Use This Information for Everyday Business Purposes
To run our everyday business, we share customer information with
service-providers who assist us in servicing customer accounts and preparing
and/or delivering bank services and products to our customers. Examples of
such providers include check printers, check verification services, mortgage
payment facilitators and credit reporting agencies.
Why And What We Share With Affiliates
We share customer information concerning your transactions and experience
within the Ecobank Group (the bank), which includes our mortgage and
securities affiliates. A list of the bank’s family of companies is
located in page ”our network”
http://www2.ecobank.com/ournetwork.aspx
. This sharing of information is intended only to facilitate the servicing of
our customers’ accounts and to offer financial products and services we
believe would be beneficial to our customers.
Why And What We Share With Joint Marketing Partners
We also share limited customer information with our joint marketing partners,
which include insurance companies, allowing us to offer a variety of
financial products and services we endorse and believe you may find
beneficial. The information we share is limited to information provided on
applications. Under all sharing arrangements, the bank requires its service
providers and marketing partners to keep such information confidential and
prohibits them from disclosing such information to anyone for any other
purpose.
We obtain only limited medical information required to initiate a customer’s
request for insurance products or services. In those instances, we will
forward that information to the insurance company only to facilitate
obtaining the insurance product for which you apply. We will not otherwise
disclose such information to anyone unless authorized by the customer or
required by law, and we will not use this information for any other purpose.
We do not, and will not, share customer information with non-financial
companies for the purpose of allowing them to market their products and
services to our customers.
We do not disclose any non-public personal information about our customers to
any other third parties, except as permitted or required by law.
How We Protect Your Information
We have developed strong security measures to protect customer privacy. We
restrict access to non-public personal information about you to those
employees who need to know that information to provide products or services
to you. We maintain physical, electronic and procedural safeguards that
comply with federal standards to guard your non-public personal information.
If you decide to close your account(s) or your account(s) become inactive, we
will continue to adhere, as required by law, to the Bank’s current privacy
policies and practices.
How to Limit Information Sharing
If you wish to limit our sharing of your personal information with our joint
marketing partners or our affiliates, please contact us at our contact center
numbers: +233 (21) 213 999 for
WAMZ zone/+I+237 33 431 363 for CEEAC/ +225 22 400
200 for UEMOA/ +254 20-4968000 /+254-20-08002212218 for ESA (Kindly
visit our "CONTACT US" section in this website).
You will still receive periodic statement inserts or other offers in our
regular mailings to you.
If you have requested to be removed from marketing communications/lists, it
is your responsibility to alert Ecobank of a subsequent change of address,
because the address is a necessary component for identifying customers who choose
not to receive marketing communications.
The Ecobank Group
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